Rewaa

Refund Policy

Last Updated: January 17, 2025

When You Can Get a Full Refund
✓
First Lecture Satisfaction Guarantee

Not satisfied with your first lecture? Request a full refund within 24 hours after the first lecture OR before your second lecture begins — whichever comes first.

✓
Teacher Cancels the Class

Full refund if the teacher cancels or fails to deliver scheduled sessions.

✓
Technical Issues on Our End

Full refund if platform issues prevent you from accessing your class and we can't fix them within 48 hours.

When Refunds Are Not Available
✗After 24 hours from your first lecture
✗After your second lecture has begun
✗If you missed the first lecture without notice
✗Dissatisfaction with grades or academic progress
✗Personal scheduling conflicts or internet issues on your end
✗Account terminated for violating our Terms of Service

Note: We do not offer partial refunds. It's either a full refund within the eligible period or no refund.

How to Request a Refund
  1. Email us at help@rewaa.org with subject "Refund Request"
  2. Include your account email, class name, and reason for refund
  3. We'll review your request within 3-5 business days
  4. If approved, refund will be processed to your original payment method

Processing Time:

  • • Card payments: 5-10 business days
  • • Cryptocurrency: 7-14 business days (refunded in same crypto)
Questions?

If you have questions about this policy or need help with a refund, contact us:

Email: help@rewaa.org

Response Time: Within 3-5 business days